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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung SM-R820NZKAXAR

Category

Electronics

Report number

20200901-821F2-2147370117

Ownership age

About 7 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200901-821F2-2147370117. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Samsung SM-R820NZKAXAR (Samsung Galaxy Watch Active 2. Aqua Black. 44mm. pictures won't load. But i have product and damage photos). Incident: This is an activity tracking watch with wifi capacity and a sleep tracker. I woke up Friday morning the 28th of August to find a red burn mark slightly smaller than a dime on my wrist. The heart rate tracker on the underside of the unit was noticeably warm. I took the watch off. (The pictures attached are from Tuesday September 1, of the healing wound and I put the watch on to show the position on my wrist.) Watch model: SM-R820NZKAXAR It is my firm belief that the sensor became so hot it burned my wrist. I now have the loss of use of the watch, concern for the potential for an injury to others--this is not related to buyers nor is there a recall. If the device caught fire while on the charger everyone in my home would be at risk; I am also concerned for the larger implications of damage from this overheating problem.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200901-821F2-2147370117. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.