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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP 2LV24UA#ABA

Category

Electronics

Report number

20200906-DAFD0-2147369986

Ownership age

About 21 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20200906-DAFD0-2147369986. Severity: Incident, No Injury. Product: HP 2LV24UA#ABA (HP Spectre Laptop Model - 2LV24UA#ABA). Incident: The HP laptop I purchased around 28 Nov 2018 was a 2LV24UA#ABA. I noticed the back cover popping up around 2019 but did not report it as I thought it was just a simple plastic cover popping up. However around Mar 2020 the said popping became bigger - and just realised it's the battery inside that has started to swell. Do note I have a HP care pack (warranty) still available upto 2021. I am not in the US currently, and now stationed in Singapore for work. HP does not want to cover the replacement of the battery because as they have noted I am outside of the US already - however, I have seen that in this HP Spectre laptop model, many consumers have already swollen batteries. I am not able to travel to the US due to coronavirus restrictions. - Serial Number:? 5CD842B31T - Case Number(s): [REDACTED] HP still refuses to

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200906-DAFD0-2147369986. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.