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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Surface Pro 4

Category

Kitchen Appliance

Report number

20200906-E55C3-2147369990

Ownership age

About 47 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200906-E55C3-2147369990. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Pro 4. Incident: I purchased a Microsoft Surface Pro 4 laptop computer. The screen is bulging out of the of frame. Evidently this is a safety issue. I have read online that the device may catch on fire, but when I called microsoft they did not say there was any safety issue and so far they have done nothing about this safety issue.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200906-E55C3-2147369990. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.