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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF28HMEDBSR

Category

Kitchen Appliance

Report number

20200918-07446-2147369728

Ownership age

About 75 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20200918-07446-2147369728. Severity: Incident, No Injury. Matched catalog product: Samsung RF28HMEDBSR. Incident: I purchased a Samsung french door refrigerator in June of 2014, model #RF28HMEDSBR. After 6 months the ice maker stopped working. We had multiple issues with ice buildup very early on and Samsung did not address/fix the issue. We continued to have numerous issues with other components of the fridge including, seals, fans and now recently over the summer, the fridge is reading a temp of 34 degrees but in actuality- it's 47 degrees. Food has continuously been getting spoiled after only a day. I have had 3 service calls in the last three months to fix the issue to no avail. My technician has contacted Samsung to request a refund since the product is clearly defective. In researching the issue it appears that this has been an ongoing issue that Samsung customers have been dealing with since 2006. It's frustrating that Samsung has given me different answers depending on which representative I speak with.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200918-07446-2147369728. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.