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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple MacBook Pro Retina, 15 inch, mid-2015

Category

Laptop

Report number

20200928-D0044-2019352

Ownership age

About 46 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20200928-D0044-2019352. Severity: Incident, No Injury. Product: Apple MacBook Pro Retina, 15 inch, mid-2015 (MacBook Pro, Retina, 15 inch, mid-2015). Incident: The case of my 15 inch Apple MacBook Pro with Retina Display mid-2015 suddenly became warped and it is due to the internal battery that apparently failed and became swollen. My MacBook Pro, Serial Number C02SR0DAG8WL, purchased in 2016, was not covered under the battery recall program for this model, and my Apple Care is expired. When I contacted Apple, I was told to not use the computer or charge the battery and I was quoted costs to send it in and have it repaired. It seems incredible to me that a company like Apple doesn't assume any responsibility for a defective lithium-ion battery which is an extreme safety hazard. I would like to see Apple defray the cost of repairing my MacBook Pro since it is a safety hazard due to a known defect and not just a repair. Apple Case Number is [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200928-D0044-2019352. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.