SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20201016-08274-2147369188. Severity: Incident, No Injury. Product: NewAir AH-450B (Black oil filled heater, looks like a radiator. With a silver and black operating panel, and a black and white remote. The unit model number is AH-450B. The dimensions advertised are 15.2" x 6.5" x 26.1".). Incident: I purchased a NewAir Oil-Filled Heater (model #AH-450B) on Sept 25, 2020. I inspected the heater when it arrived and tested the advertised safety features, such as the auto shut-off in case the unit tips over. The unit did not turn off at all and in fact continued to heat. When I contacted the manufacturer about my safety concern, they sent me a replacement unit. The advertised safety features for this unit also did not work. When I tested the replacement unit that I received Oct 16th, 2020, the heater didn't shut off if if I tipped it over or if I knocked it down fully, and still continues to heat while knocked down. This is a huge fire hazard, and in this case it's possible the other safety feature advertised (that is an auto shut off feature for if the unit overheats) would not work either.