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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Roku RC-AL2

Category

TV

Report number

20201028-2E527-2147368987

Ownership age

About 34 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20201028-2E527-2147368987. Severity: Incident, No Injury. Product: Roku RC-AL2 (Roku brand remote control for Roku streaming TV devices. Model: RC-AL2. FCC ID: TC2-RCB14. SKU: 3226000284.). Incident: This is regarding Roku brand remote control Model RC-AL2. Upon grabbing the remote after having last used it about 20 minutes earlier, I found it to be extremely hot, untouchable around the battery case without burning myself, and emitting a strong odor of burning plastics/electronics. The surface of my couch on which the remote had been laying was also very hot. I managed to get the battery case open and shake out the batteries, and found the outer casings of the batteries crinkled from the extreme heat. A dimple on the front of the remote, immediately in front of the battery compartment, had also started to form due to the plastic beginning to melt. Not only could I have been burned by the remote, but I believe it could have set my couch on fire if I had not discovered the issue as soon as I did.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20201028-2E527-2147368987. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.