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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Surface Pro 4

Category

Kitchen Appliance

Report number

20201108-7991F-2147368232

Ownership age

About 60 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20201108-7991F-2147368232. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Pro 4. Incident: Internal battery began to swell, causing screen to separate from the device. When I reached out to Microsoft technical support, I was warned to stop using the device as the battery could catch fire and/or explode. I was also told that my device was out of warranty and that I was out of luck. A search online finds that numerous other users have had similar issues (some of which included photos of destroyed devices) and brought them to Microsoft's attention. While I understand that batteries may lose their ability to hold a charge as they age, they should NOT become a hazard.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20201108-7991F-2147368232. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.