SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20201109-08555-2032467. Severity: Incident, No Injury. Product: Kenmore 790.92803015 (Kenmore Smoothtop electric range, with oven Model 790.92803015). Incident: The oven was set to preheat up to 400 degrees. There was an arc and a flames flashed outside the rear of the oven.. No range burners were being used at the time. The incident occurred within 6 minutes of turning the oven on. The husband tried to turn the oven off using the controls, but he could not. He went outside and tripped the breaker to stop the oven. There was no damage to the wall behind the oven. The consumer called the manufacturer (Tel: 800-469-4663) and informed them about incident. Their rep. told her that it would cost $129.00 for a service technician to come out and the repair cost could be determined afterwards. The consumer asked for the Recall Dept. and was placed back into their phone system. She spoke with another rep., who reiterated the same thing. added 10/21/20 Per [REDACTED] Sears Technician #[REDACTED] The control panel resister device started on fire! Total cost of service call was $139.00 and was NOT repaired