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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Surface Pro 4

Category

Kitchen Appliance

Report number

20201109-C1674-2147368228

Ownership age

About 47 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20201109-C1674-2147368228. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Pro 4. Incident: Microsoft Surface Pro 4 began running hot and then screen detached from case on left hand side. Further research indicates this is a very common issue with this device and is caused by the lithium battery swelling and overheating. Obviously this represents a known hazardous condition with lithium batteries.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20201109-C1674-2147368228. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.