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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF263BEAESR

Category

Kitchen Appliance

Report number

20201110-047DC-2147368203

Ownership age

Not stated

Failure type

Refrigerators (276)

Incident narrative

SaferProducts.gov consumer incident report 20201110-047DC-2147368203. Severity: Incident, No Injury. Matched catalog product: Samsung RF263BEAESR. Incident: My samsung acct has extensive notes on the issue I am having with my defective Samsung refrigerator model RF263BEAESR...this has been an ongoing problem for months and months including 6 hour chats with Samsung, 2 repair calls, unanswered emails, phone calls...I have been on hold for over 2 and a half hours on my phone last week with case management they would not pick up and answer the call....I have 6 people in my house, a refrigerator that has been repaired twice in the same week and the fridge is still not cooling, it stays over 40 degrees, I have thrown away food, I have filed a complaint with the NJBBB, I am communicating with an attorney on small claims court, I have sent in info on food loss compensation, no response... I just want a refund of 2000 for the cost of the defective fridge and 400 for food loss compensation. I am in contact with our local news station, my uncle works at one and a family friend works at the other, they are working on a story that shows what issues people are having with this particular refrigerator. I am seeing my doctor for anxiety that has come back due to the stress of this cooling issue, and my child has an upcoming appt with an internal doctor to see if his stomach issues are from improperly cooled food. i just want to replace my defective refrigerator with one that cools properly. This company continues to give the run around even though a refund is the right thing for Samsung to do for their customers; I have been on too many phone c

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20201110-047DC-2147368203. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.