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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE The model # is -JGBS60DEK6WW.

Category

Kitchen Appliance

Report number

20201125-B0EF3-2147367896

Ownership age

About 182 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20201125-B0EF3-2147367896. Severity: Incident, No Injury. Matched catalog product: GE The model # is -JGBS60DEK6WW.. Source model text: JTP86B0F588 or JTP86BF588. Incident: We had a GE microwave/oven wall unit in our home since 2005 and it never really operated correctly and needed many repairs over the years. Most recently my wife was cleaning the oven and the oven overheated and was smoking and almost caught fire. We were going to call the fire department but I shut off the electrical breaker. Then we contacted an appliance repair company and they came out to our house and stated that they would not touch the unit since they have seen many GE microwave/oven wall unit just like ours that catch fire and it is clearly a safety and fire hazard. GE will not reimburse us any for cost of the unit and it giving us a complete run-a-round. Please investigate. Thank you.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20201125-B0EF3-2147367896. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.