SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20201204-B4B30-2147367697. Severity: No Incident, No Injury. Product: Cuisinart GB-CPT160P1ESP 15CE015765 (Cuisinart 2-Slice Classic Style Metal Toaster. Brushed Stainless Steel. Model GB-CPT160P1ESP 15CE015765). Incident: Product: Cuisinart 2-Slice Classic Metal Toaster Model: GB-CPT160P1ESP 15CE015765 Purchased online from Kohl�s, received the product on 11/24/2020 Timeline: 11/24/2020 � Received the product via UPS Shipment 11/27/2020 � Tested the product before giving it to adult family member. Testing the toaster raised safety and hazard issues. 11/27/2020 � Created and posted a 1-star review on Kohl�s website 11/30/2020 � Called Kohl�s customer service # to report issues, was given a full refund, safety issues were raised to Kohl�s customer service manager. 11/30/2020 � Called Cuisinart Customer Service # to report issues. The customer service representative told me that someone from corporate would call me within 48 to 72 hours. As of 12/4/2020, No one from the Cuisinart Brand management or Conair management has contacted me to discuss the product�s safety issues. Safety Issues: 1) Product seems to be drawing too much electrical current to not work on a GFI receptacle. 2) Product isn't designed or insulated to keep the sides cool/warm to the touch, like predecessor older models 3) Product can cause significant burns to your skin or possibly cause a fire to occur. I've recently purchased this new 2-Slice Classic Brushed Stainless metal toaster (model CPT-160) for my son's college apartment. Before giving it to my son, I plugged it into my kitchen GFI receptacle to test it..... the same outlet that my current older 4-slice Cuisinart toaster is plugged into. With the toasting setting on 3, this new toaster wouldn't work on a GFI receptacle, the toaster levers wouldn't stay down, and the t