SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20201207-B572F-2039528. Severity: Incident, No Injury. Product: Kenmore 790.99113300 (Electric range with oven). Incident: The front right burner (when facing the range) began developing problems. In order for the burner to come on, the consumer had to turn it to the "high" setting. Once the burner turned on, she could decrease the temperature. She did not have to do this with any of the other burners. She worked with the burner for the past year or longer. (approx.) 11/18/2020, the consumer called the manufacturer and discussed the matter with them. They offered the consumer a warranty, which she purchased. The mfr. sent a technician out and he told her he could repair it, but the electrical panel would cost $1500.00. The consumer did not accept that offer. The technician wrote that the consumer declined that option and he left. The consumer originally paid $1572.28, for the range and this included delivery charges. The consumer said that someone gave her information about a recall on a similar range, that was made by this manufacturer, but it started with [REDACTED]. There have not been any injuries associated with this problem, with the consumer's range. Just to clarify, the left top burner is not included in the report. It turns on automatically and does not turn off. It�s a fire hazard. I had to turn off the entire range at the breaker to avoid the top left burner turning on by itself. There�s been similar recalls that can be searched and confirmed on the web with their Electrolux Kenmore Elite Ranges sold exclusively at Sears due to Fire and Burn Hazards.