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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

KitchenAid KDTM354DSS

Category

Kitchen Appliance

Report number

20201211-5B841-2040308

Ownership age

About 52 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20201211-5B841-2040308. Severity: Incident, No Injury. Product: KitchenAid KDTM354DSS (under the counter dishwasher). Incident: The dishwasher was on for approximately 20 minutes, when it started emitting smoke from the front door area. The consumer opened the dishwasher door to stop it from working, which it did. However, there were flames inside of the door. So, he immediately tripped the breaker for the dishwasher. Upon further inspection, the consumer found that the control panel's wiring had caught fire and burned up. The panel melted completely, as well as some of the wiring inside the door. The home has a burned, smoke like odor. The consumer contacted the manufacturer, the same week of the incident. He spoke with a rep. in their Consumer Safety Department. The rep. said that they did not know anything about this and did not offer to look into the matter further. The consumer is extremely concerned, because this could have led to a substantial home fire. There were no injuries.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20201211-5B841-2040308. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.