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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Allen Roth ZHS-30-A

Category

TV

Report number

20201219-A1E24-2147367370

Ownership age

About 73 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20201219-A1E24-2147367370. Severity: No Incident, No Injury. Product: Allen Roth ZHS-30-A (Electric fireplace, Lowe�s item #466656. Allen Roth brand, 62� wide, 120-BTU infrared quartz electric fireplace. Model #FEBO-ZHS-30-A. Serial #133005430512. Date code. 0714). Incident: A couple Sundays ago I started up the fireplace before bedtime to warm the house. It was making a clicking noise but I didn�t think much of it. My son was cold and wanted the fireplace on for bedtime. I assumed the clicking was since it was the first time started up this year. We went to bed and when I woke up the fireplace and TV that sits on top of the fireplace were off. Not exactly sure what happened but I assumed something was wrong with the fireplace. It kicked the breaker while we were sleeping. Then this week I got the recall notice on this unit. No one was injured, no apparent fire, no visible damage to the unit from the exterior. It is terrifying to think that this could have caught fire while we were sleeping and could have burnt my house down and Possibly killed us. What is to say this won�t happen again? I do not feel safe with this product in my home and would prefer a refund.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20201219-A1E24-2147367370. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.