SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20201223-C342A-2147367293. Severity: Incident, No Injury. Matched catalog product: Samsung RF28HMEDBSR. Incident: I have been living with a nightmare of a fridge since 2015. My unit and many others are not only prone to having defective ice makers, but unsafe temperatures as well. My fridge was purchased in November 2014 and started having issues late 2015. I was told to just reset it and everything should be fine. Icemaker continually froze up and stopped working. Samsung first admitted to me their ice makers were made in Korea by another company and there were no known issues with their refrigerators. However I have a service bulletin showing they knew of the issue since 2006. Not only that, but I have the bulletins showing many revisions in 2007, 2015, 2017 and 2019. I have a [REDACTED] folder I can share with all this information as well as conversations on [REDACTED] of Samsung not acknowledging these issues. Only after filing a complaint to the BBB Samsung offered a free repair. Samsung has now been out twice to replace the icemaker and many other components. Yet I am still stuck with the same issue of the icemaker not working along with a new cooling issue after the "repairs." I have digital data logs of temperatures reaching at times 60 degrees before cooling. When you spend $3,000 on a refrigerator you shouldn't have to worry about it breaking down in a short few years time. Not only that, but all the food and medicine loss it has cost me due to unsafe temperatures.