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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model Number- RF18HFENBSR US

Category

Kitchen Appliance

Report number

20201227-8C090-2147367183

Ownership age

Not stated

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20201227-8C090-2147367183. Severity: Incident, No Injury. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: RF18HFENBSR. Incident: I have a Samsung french door refrigerator which has a known defect (see 2019 Class Action lawsuit and the many posts of complaints on BBB and on Samsung's own support page). The fridge does not cool and ices up in the back, this has lead to unsafe food temperatures and Samsung refuses to acknowledge this. I have documented the countless interactions with Samsung via calls and their [REDACTED] support as proof of how disorganized and ambivalent they are to providing any support.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20201227-8C090-2147367183. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.