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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Surface Book 2

Category

Laptop

Report number

20210112-C2BED-2147366541

Ownership age

About 21 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20210112-C2BED-2147366541. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Book 2. Incident: Microsoft Surface Book 2 purchased in April 2019. On January 12, 2021 plugged in the power cord to computer and it exploded (flash and melted wire ). Same issue as the power cord with other Surface products already on the recall list.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20210112-C2BED-2147366541. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.