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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE59N6630S

Category

Kitchen Appliance

Report number

20210117-8B2DA-2147366448

Ownership age

About 27 months to failure (from purchase date when reported)

Failure type

Electric Ranges or Ovens (Excl Counter-top Ovens) (278)

Incident narrative

SaferProducts.gov consumer incident report 20210117-8B2DA-2147366448. Severity: Incident, No Injury. Matched catalog product: Samsung NE59N6630S. Source model text: NE59N6630SS/AA. Incident: A code C21 came up on our display of our Samsung Electric Range Model #NE59N6630S. We had just preheated the oven to 350 degrees to bake some cookies and put them in the oven. after approximately 6 minutes, we noticed the code C21 on the display and could smell the cookies burning slightly. None of the buttons on the control panel worked to turn the oven off! I had to turn the breaker off down in the basement to deenergize the oven.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210117-8B2DA-2147366448. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.