SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210119-13E2D-2147366407. Severity: Incident, No Injury. Product: Samsung NE63T8111SS (Samsung 6.3 cu. ft. slide-in range in stainless steel Model NE63T8111SS). Incident: My husband and I recently purchased this range and quickly discovered that it's a fire hazard. For some strange reason, the knobs that control the burners are located on the front and each time someone in the household reaches into a cabinet above the range, our hips bump the knob and turn the burner on. This has happened multiple times and there is no other way to reach into the cabinet above without bumping the knob. I contacted Samsung about this previously to no avail. This evening, my husband reached for his vitamins and didn't realize that his hip pressed the knob and about 10 mins later, we started smelling smoke so we ran downstairs and realized that the burner was on high and was burning my freshly baked cupcakes. This could have resulted in severe injuries or even death if the food on the stovetop had gone up in flames. Our smoke alarms work but we smelled the smoke about 1 minute before they went off. PLEASE check on this before someone gets severely injured or killed!!