SaferProducts incident

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20210205-670D2-2147366042. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA52M7750AV/A4. Incident: I purchased a samsung top load washer in late 2018 Model number WA52M7750AV/A4 serial number 0F5H5DDKA02555P after I had it a year the right corner of the lid where it connects to the washer popped up and wouldn't pop back into place. This broke and cracked the lid. Now the left corner has done exactly the same thing. I use my washer on a daily basis. And I have only had it about 2 years. Nothing has been put on top of the washer and the lid stays shut when not in use. There is no logical reason for this to have happened. This is the 2nd samsung product purchased in the last five years that I have had issues with. I love this washer but dont feel I should have to replace the lid after only 2 years. For the amount of money that I paid for the machine I feel that it should last longer than 2 years before having to repair or replace. I could understand if it was an electrical part, I know things happen and they tear up but this is unacceptable.