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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

DeLonghi EW7707CM Safeheat 1500W ComforTemp Portable Oil-Filled

Category

Home & Garden

Report number

20210208-3022B-2147365993

Ownership age

About 40 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210208-3022B-2147365993. Severity: Incident, No Injury. Matched catalog product: DeLonghi EW7707CM Safeheat 1500W ComforTemp Portable Oil-Filled. Source model text: EW7707CB. Incident: I own a DeLonghi EW7707CB oil-filled heater. It caught fire because the cord frayed or melted enough to cause the hot and neutral wires to short. The heater presents a safety hazard, and my family is fortunate enough to have witnessed the short instead of it happening when everyone was asleep. The cord does not have a reinforced cord protecter where it attaches to the unit, and it enters through the bottom of the unit, concealing any cord damage. If the cord entered through the front, it would also be further away from the heating element. Please see attached photos of damaged cord.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210208-3022B-2147365993. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.