SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210216-6C530-2147365845. Severity: No Incident, No Injury. Product: Bissell 2492 (BISSELL CleanView Upright Vacuum with OnePass Technology - 2492 https://www.target.com/p/bissell-cleanview-upright-vacuum-with-onepass-technology-2492/-/A-16469022 Dimensions (Overall): 44.5 Inches (H) x 14 Inches (W) x 13 Inches (D) Model 2492). Incident: I bought a Bissel vacuum about 2 months ago. Model number: 2492 Serial number: 2023301925e The other day, I was vacuuming and it started to smoke. I opened up the vacuum to see if the belt was in place. It appears in place but a piece of plastic inside the vacuum was burned off. I have a one bedroom apartment and use it to vacuum carpet and a smoother service in the kitchen and living room. I always change the setting when moving the vacuum between different spaces. The brush on the vacuum that spins also stopped spinning but when I opened the vacuum, it appeared fine. The vacuum is new enough that there is not anything on the brushing preventing it from spinning. I contacted Bissel and talked to them via [REDACTED] private message. They told me they could send me a replacement part or I could take it to an authorized Bissel dealer. I told them I wanted a refund and a way to return the vacuum because if it got so hot that it burned off a piece inside the unit and started to smoke, there is no guarantee that it wouldn't happen again. They ignored my request and that is why I am here now. If it was smoking, it could easily cause a spark and cause a fire. The product was being used by me, a 30 year old male.