SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20210218-B768F-2147365815. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Duralex Picardie 12.5 oz (The product is Duralex glassware made in France. This is the Picardie 12.5 oz clear tumbler glass. Model Picardie 12.5 oz UPC 844819010511). Incident: Background I have used Duralex glassware for years. In 2019-2020 when I moved into a new house, I added some larger sized glasses. I purchased 12.5 oz and 17oz tumblers from Crate & Barrel. I am a single, so the glasses do not get much use and they are all less than 2 years old, some just a year old. Incident 17-Feb-2021, while unloading the dishwasher at around 1pm, one of the 12.5 oz tumblers exploded as I touched it to remove it from the dishwasher. The dishwasher is a top-load drawer-type dishwasher. The force was enough to blow glass up (20 inches) from the dishwasher and send it onto the counter and floor 4-5 feet on either side of the dishwasher. There were 3 types of broken glass: squarish pieces 1-2cm in diameter, small shards, and a fine glass dust. Fortunately, I got none of the larger pieces in my eyes, but I did get some of the glass dust in my eyes. I called my ophthalmologist. The office advised me to flush my eyes and apply artificial tears today and to call them back the next day if the irritation persists. The irrigation is persistent and my right eye and I will go in for a checkup. It feels like I have some sand in my right eye. I did a [REDACTED] search on "duralex exploding" and there is an [REDACTED] discussion of the topic as well as others sharing their experiences. I was shocked. I had no idea. I would not purchase a product that had the potential to explode upon touch. The product is said to be dishwasher safe, so there was no reason for it to explode as I unloaded the dishwasher. I called Duralex. They said they could send me some information on e