SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210219-F9CF5-2147365784. Severity: No Incident, No Injury. Product: Microsoft Surface Pro 4 Suface Pro 4 Model no: 1724 (Microsoft Surface Pro 4 Model no: 1724). Incident: I had just returned from a flight (I am a commercial pilot) as I sat down at my desk to do some training on a touch-screen tablet when I noticed it was not flat on my desk. Upon further inspection I realized that the screen was "swelling" and the unit was heating so much the screen was bulging out of the frame! (This is what caused it to literally be able to SPIN!) *YOU CAN SEE IN THE VIDEO. TYPE OF PRODUCT: SURFACE PRO 4 PRODUCT USER: SELF AND OTHER CREW MEMBERS I IMMEDIATELY called Microsoft and sent them video and explained the situation, (since I use it in the cockpit) I asked them if there was a recall and they said no but they were well aware of the issue!!!! (After searching online I realized they have known about this for a very long time! YEARS to be exact!!!) They continue to stress out of "warranty" and I have told them numerous times THIS IS A MATTER OF "SAFETY" NOT WARRANTY!!! I reminded two customer service representatives: [REDACTED] (Microsoft Surface Support) of the URGENCY of the matter to avoid possible disaster. (Fires and Explosions aboard airborne aircraft usually do not end well.) They did not express any type of seriousness involving the matter. I am still making an attempt to mentally process their lackadaisical attitude concerning this matter and blatant disregard for the safety of other's lives!!!! PRODUCT USE: Normal usage (excellent personal care of product: the proof of this is in the device's condition) even the original packaging and all accessories are in excellent condition!) I am veteran and pilot: I am extremely meticulous as to the prope