Product
Microsoft Surface Book
Category
Laptop
Report number
20210226-5BB45-2147365641
Ownership age
About 50 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20210226-5BB45-2147365641. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Book. Incident: Microsoft Surface book was not plugged in and in sleep mode and burst into flames. Flames were shooting out of the side for at least 10 seconds after not being in use for over 5 hours.
This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Official report number: 20210226-5BB45-2147365641. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.