SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20210227-E2E31-2147365628. Severity: Incident, No Injury. Product: Samsung WF45T6000AW (Samsung washer). Incident: We have a SAMSUNG front loader washing machine and dryer purchased 11/172020. During the self clean phase the glass in the door of the washer exploded spraying water and glass all over our laundry room The SAMSUNG washer exploded blowing the glass door out. This left glass and water all over the floor and glass water inside the machine. This happened during the self- clean cycle. Anyone walking by or in the laundry room would have been hit by the glass leading to, at a minimum, cuts over their body and possibly hospitalization. Purchased Model WF45T6000AW from Best Buy on 10 Nov 2020 received 17 Nov 2020. On 20 Feb 2021 I noticed the writing on the front panels of the washer had smeared. Called in a request for Service appointment was set for 1 Mar 2021. On 27 Feb after washing a load the machine flashed the self-clean button. (This is supposed to be done after every 40 loads.). I put the wet clothes in the dryer and then cut on the self-clean cycle. I left the laundry room and five minutes later the machine exploded. There was glass and water all over our laundry room floor and inside the machine. I was thankful I was not in the room. I called this in immediately after my husband and I cleaned up the laundry room. The SAMSUNG rep told us he was amending our repair order to include this problem. When the repair person arrived on 1 Mar, he didn't see anything about the explosion on his order, but he took pictures, forwarded them to SAMSUNG and waited on their guidance. They would only replace the panel with the smeared writing. They refused to authorize the repair of the res