SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20210305-DAB40-2147365525. Severity: Incident, No Injury. Product: Vizio E420i-B0 (Vizio 42 inch flat screen smart TV, model# E420i-B0. M Model E420i-B0). Incident: I was watching my then, month old Vizio E420i-B0 smart TV in my then living room, by myself. Before my very eyes, the television tipped forward on its face and broke. I was confused and shocked by what had happened. I had never seen a TV just fall over on its own in my life! My first thought was "they're never going to believe that it fell on it's own like that!". The next morning I called Vizio to tell them what happened. I was obviously very upset, I had just paid about $500 for a TV that I only got to use for a month. As I expected, Vizio said although the TV was still under warranty, it wasnt covered. "Televisions don't fall over without help," Said [REDACTED] from Vizio. Which means that the damage is a result of customer negligence and not covered under the manufacturers warranty. Right, of course not. Well, like a fool, I bought another Vizio, definitely not my finest moment, but that is a whole different conversation so we'll leave that one alone! Anyways, fast forward to present day. By the time we get to 2021, I will have purchased and ultimately regretted said purchase of four Vizio Tvs, and a Vizio 5 piece surround sound and sound bar system. Finally, after wasting $3000 on Vizio products that last somewhere between one month and 12 months, I grew a brain and realized I needed to find out what was going on with Vizio. How can I spend that much money on 5 Vizio products and the last time any of them worked was a year and a half ago? That's nonsensical! Ive been rather distracted by the pandemic, but I am paying attention now. When I started to look into things, I