Product
Microsoft Microsoft Surface Book i7
Category
Laptop
Report number
20210311-90B75-2147365409
Ownership age
About 45 months to failure (from purchase date when reported)
Failure type
Explosion / rupture
Incident narrative
SaferProducts.gov consumer incident report 20210311-90B75-2147365409. Severity: Incident, No Injury. Product: Microsoft Microsoft Surface Book i7 (Device name: Frosty Serial number: 010578771057 Surface model: Surface Book i7 Version Information Embedded controller: 90.2226.256.0 SAM: 90.1837.256.0 UEFI: 92.3192.768.0 Touch driver: 107.3.94.3 Wi-Fi driver: 15.68.17018.116). Incident: My Microsoft Surface Book had the lower left corner separate. Nothing had happened to cause this issue. No damage or other problems. After researching what was happening I came to find that it is a known problem that Microsoft has with this product. I contacted Microsoft's customer service to be told that it would cost me $600+ and that the unit being sent would be refurbished and may or may not have the same issue. I was also informed that, "This issue may be caused by an expanding battery on you surface, there is no inherent risk or safety concern associated with these expanding batteries. With that said, like alkaline and other batteries, the lithium-ion batteries used in surface devices contain material that can injure skin, eyes, and lungs only if punctured. We recommend to our customers not continuing use of a device with an expanding battery, except where the surface operates on only battery power and for the purposes of data transfer. Surface devices with expanded batteries should not be connected to AC power as it could possibly lead to rupture." And I find myself questioning the statement, "there is no inherent risk or safety concern associated with these expanding batteries". The representative stated that they would work within the Microsoft structure with a consultation about waiving the fee. The next day I received an email that stated, "I hate to be the bearer of sad news, but after all my efforts yesterday and today, I was not able to get another option for you with the consultation we had on the chat, about removing the fee of the replacement. The only opti
Official report number: 20210311-90B75-2147365409. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.