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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool NU40t62-403

Category

Kitchen Appliance

Report number

20210322-95670-2147365249

Ownership age

About 75 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210322-95670-2147365249. Severity: Incident, No Injury. Matched catalog product: Whirlpool NU40t62-403. Source model text: NU50T61-403. Incident: Flames blow out of the front of the water heater when it lights and the flame runs with a sputtering sound. The flames blew out directly in our faces as were were investigating the sputtering sound. This water heater is already subject to recall, but two online registration attempts have been ignored and calls to the toll free number are either disconnected after a recording plays or you are left on indefinite hold that is never answered.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210322-95670-2147365249. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.