SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210326-2BDED-3149074. Severity: Incident, No Injury. Product: Kenmore 796.29002000 (top load washing machine). Incident: 2/2021: The washer started leaking water underneath and shaking excessively. Prior to this incident, the consumer never had any problems with the washer. He called [REDACTED]. 2/12/2021: [REDACTED], sent out a technician, who examined the machine. The tech. (name unavailable), told the consumer that he could not work on the machine, because it was under CPSC Recall# 13-073. NOTE: He purchased the machine from Sears, but they have been closed for several years. 2/12/2021: The consumer called Sears Customer Service, and they sent out an authorized technician. 3/18/2021: The manufacturer authorized technician came and applied the recall remedy repair, to the machine (Service Order # [REDACTED]). Once the technician installed the replacement rods, the machine sounded better than it had before. It was definitely a lot quieter, but the tech. did not fill it with water before leaving. 3/20/2021: The consumer tried the washer 2 days after the repair, and when it reached the �spin� cycle, water started pooling up on the floor, underneath the machine. At that point, he stopped using it. He is concerned this could present an electrical or fire hazard.