SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210409-E0037-3177886. Severity: Injury, Emergency Department Treatment Received. Product: Trane 4TWR4036G1000AB (Trane 3 ton,gas furnace, dual fuel, heat pump system (80,000 BTU)Model Model 4TWR4036G1000AB). Incident: 8/2019: The consumer noticed a dirty, burning-like odor in her home. She had difficulty breathing and consulted her doctor. The consumer said she has a pre-existing condition, which had not bothered her in 30 years. The doctor administered medication to assist her with her difficulty breathing. The consumer said she could not use the medication, because when she tried it, she felt a burning sensation in her chest. She has a lung disorder. 2020: The installing company, sent technicians out to inspect the unit, but they told her that they did not notice any odd odors. Sometime, during the year, they changed the filters on the unit. This did not help with the quality of air in her home. 10/13/2020: A different company installed a gas dryer in her home. However, the gas company had to shut off the gas in her home and they spotted an incorrect connection, which violated code, with the set-up with the consumer's furnace. The company, who installed the dryer, picked it up and removed it from the consumer�s home. The consumer called the furnace installing company and they modified the set-up of the pipes in her home. The gas company technician, pointed out the set-up, could have caused a fire in her home. The installer's technician adjusted the location of the pipe, in relation to the wood and drywall in the consumer's home. The consumer still had problems with the air in her home and her health condition got worse. She could barely walk, became fatigued easily, and experienced a burning sensation in her lungs. 2/2021: The consumer went to the hospital, because she felt as if her l