afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue

Category

Electronics

Report number

20210411-E81C9-2147364845

Ownership age

About 136 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210411-E81C9-2147364845. Severity: Incident, No Injury. Matched catalog product: HP HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue. Source model text: Presario CQ60-206US. Incident: The Presario CQ60 shuts off by itself after a few minutes of operating. I had to restart it, but then it did it again. If I put it on a laptop fan then it still turns off but it lasts longer. I'm guessing the fan was not working properly. Also, the screen monitor sizzled and caught on fire. It was just a little fire, but it was startling. It appears that the wires behind the screen caught on fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20210411-E81C9-2147364845. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.