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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.3690.3900

Category

Kitchen Appliance

Report number

20210425-D276D-2147364519

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210425-D276D-2147364519. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.3690.3900. Source model text: Sears Kenmore Dishwasher model 587.15233900A. Incident: Our Kenmore dishwasher developed a leak causing water damage to cabinets, and the leak was dripping on the electrical junction box. The leak seemed to be coming from a place on the underside of the dishwasher where there should not be a source of water. I examined the inside of the washer tub and saw that the heating element rod had deformed and drooped down to rest on the plastic tub. The heating rod melted the plastic tub creating a hole and the water could escape. This is a serious defect for at least 3 reasons. One-the tub could have caught fire. Two - the water damage from the leak. Three - a possible electrical short causing electrocution or a fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210425-D276D-2147364519. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.