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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Laptop wall charger with brick. Proprietary Microsoft Surface charger

Category

Electronics

Report number

20210426-98A6C-2147364495

Ownership age

About 0 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20210426-98A6C-2147364495. Severity: Injury, Level of care not known. Product: Microsoft Laptop wall charger with brick. Proprietary Microsoft Surface charger. Incident: Microsoft Surface Charger gives electric shock when plugged in on one orientation. This is a charger for a Surface Laptop. I am using the product. The product is being used for home use (plugged in). The static electric effect seems enough to interfere with other grounded electric devices. The improper grounding can be reduced by changing the orientation of the non-polarized NEMA plug on the charger

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210426-98A6C-2147364495. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.