SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20210426-BA72D-3239414. Severity: Incident, No Injury. Product: Troy Bilt 31AS2T7G711 (Snow Thrower). Incident: The consumer indicates that he was blowing snow off his driveway when he had to put more fuel onto his snow thrower. When the consumer removed the gas cap, the gas tank fell inside the machine. The consumer had to lift the gas tank with his fingers as plyers would not work. The consumer screwed the cap back on; this is the only thing holding the gas tank up. The consumer contacted the Manufacturer and explained the situation; the representative he spoke to informed him that because they were aware of the issue that they would send him the replacements part free of charge. The consumer contacted the authorized Troy-Built repair company in Boise, Idaaho. he purchased his unit at and explained the situation; the representative he spoke to informed him that they were aware of the issue as well as they had to fix several of the same units and that, if he brought his replacement parts to them that they would install them for him. The consumer states that the product was only used twice prior to the incident. The consumer plans on keeping his snow thrower for at least the next thirty days in case an investigation ensues. A friend of mine from church, [REDACTED] bought the same machine at the same retailer, Lowes, and had the same problem, he rigged his up to use it, and repaired mine with the new part sent to me since I am nearly blind and could not do it. I was afraid gas tank might fall onto the hot motor and explode. He called the company also, they would not send him the replacement parts.