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Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Google Pixel 4a 5G G6QU3

Category

Electronics

Report number

20210514-320F0-2147364146

Ownership age

About 6 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210514-320F0-2147364146. Severity: Incident, No Injury. Product: Google Pixel 4a 5G G6QU3 (Pixel4a5G UW 5GmmWave & Sub-66-2" Model G6QU3 UPC 193575011960 Dimensions128 GB Just Blackchargingcable used 18W USB-C poweradapter,and chargingcablestandard issueFCC ID A4RG6QU3 Software Version: RD1A 200810.021.B3 SKU: GA01945_US). Incident: I purchased a Google Pixel4a phonein December2020 directlyfromVerizon. IWhat's theserial number / IMEI number ofyour device?[REDACTED] Where did you purchaseyour device?(country)? United States Wereyou usingthe originalcharger thatcame with your device?Yes Did you buyyour devicefromthe Google Store?If not,could you tell us whereyou gotyour devicefrom? Verizon Location Code: N832501 purchased on 11/16/2020Istarted getting"device over-heating" notifications two monthsago {March 2021] which concernedmeas mylast Google Pixel XLcaught on fire when I was in Santa Clara, CA [August of2019- which Googleimmediatelyreplaced w/o warrantyimplications]. The smell/sound ofa burning phoneis not oneyou forget.When yourcell phonecatches on fire, it's traumatic.Yourcell phoneiskeptso closeto your bodyall day,every day,and at night, it's on your nightstand, right nextto your bed -whileyou sleep...in your home, whereyour loved onesalso are asleep. My batterywasatapproximately15%atthetimeas itwas in theevening. I pluggedmy device into mycharger. The device overheated almostimmediately. I recognized the burningsmell rightaway becausemy Google [REDACTED] also caught on firein August2019 whileI was in California. [A burningcell phone hasavery uniquesmell]. I quickly pulled thecharger out of the portal - itwas super hotand burnedmyfingersa bit. That's when smokecame outand thescreen was totally dark. ThankfullyI wasn'tsleeping! I tried to contactgooglevia"chat" becauseIcan'tcall themand therep. wantedmeto turn the device on to gettheIMEI#. I refused, telling himthatI was frightened to tryto turn th

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210514-320F0-2147364146. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.