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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Dell XPS 17

Category

Electronics

Report number

20210531-386BD-2147363805

Ownership age

Not stated

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20210531-386BD-2147363805. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Dell XPS 17. Source model text: dell xps 9700. Incident: I purchased a new dell xps, and have gotten a second unit, both are very hot. This system gets way too hot and the designs are clearly a issue here. I understand the power, but the airflow for safety needs work. I was burned and mocked by staff at dell over this

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210531-386BD-2147363805. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.