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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool WRS588FIHZ00

Category

Kitchen Appliance

Report number

20210610-A7C9C-2147363594

Ownership age

About 47 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210610-A7C9C-2147363594. Severity: Incident, No Injury. Product: Whirlpool WRS588FIHZ00 (Whirlpool side by side refrigerator / freezer.). Incident: Whirlpool side by side refrig / freezer Model WRS588FIHZ00, Serial HR71716380 - ice maker stopped working. Did research on internet to get ideas of what might be wrong. One clue led me to look at the wire harness that comes out the bottom and wraps around the freezer door hinge. Found 2 broken wires plus 2 other wires with insulation broken and wire exposed. No injuries or tragedy yet - but ripe for potential fire - exposed wire, broken wires. Called Whirlpool customer service number listed on their website on 6-10-2021. Explained issue to first person and asked if there was a product recall on this issue. She passed me on to repair, which turned out to be parts. No answer to the recall question. Parts gave me another number to call - which was to [REDACTED] promotion. This is not customer service but the issue is a safety / potential fire hazard that Whirlpool needs to address. Seems to me to be a serious design issue that has been complained about a number of times on this website by others.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210610-A7C9C-2147363594. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.