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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem XE50T12EC55U1

Category

Home & Garden

Report number

20210614-7985A-3354624

Ownership age

About 53 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210614-7985A-3354624. Severity: Incident, No Injury. Product: Rheem XE50T12EC55U1 (Water heater). Incident: Caller stated that she is experienced similar problems of recall [REDACTED] Hazard: The control panel on the water heaters can overheat, posing fire and burn hazards. She stated that the problem started approximately 2 weeks ago. The water alarm displayed an error of a faulty wiring. The company was contacted and they advised that her model was not included in a recall. Caller stated that the unit was installed 4 years ago. Caller feels that the water heater should be included in a recall. When I spoke with Rheem, I explained what the unit was doing & they kept saying reset the code On 6/13 - our water heater had complete loss of power - once we opened the cover - water was pouring out of the heater rod. I call Rheem & they said we had to have a plumber to diagnose. 6/15 plumber came out & water destroyed our control board & ruined the heater - we had to replace it completely. He said we're very lucky it didn't cause a fire

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210614-7985A-3354624. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.