SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20210615-4D6E0-2147363494. Severity: Incident, No Injury. Product: Frigidaire FEFF3016USB (30� electric range stainless steel and black, Frigidaire brand, coil stove top, freestanding). Incident: Oven glass spontaneously exploded I bought this range approximately three years ago. We take excellent care of our appliances and since there is only the two of us, we do not use the oven as much as a family would. On 6/13/21 I was baking a pizza at 375 degrees in the oven. I had just looked into the oven through the glass to check on the pizza. I turned away and went to the sink when I heard an explosion and felt something hit me in the legs. I looked and the outside tempered glass of the oven door had exploded and shattered. There were not any previous damage, cracks, dings, or strikes on the glass prior to this occurrence. Glass went all over our cat, who was app. Two feet from the oven eating her dinner. She was not injured but did have glass all in her fur. We found glass as far as 8 ft away. I called Frigidaire customer service first thing this morning and was told that there weren�t any previous complaints on this type of occurrence nor were there any recalls so the best she could do was give me a discount on the replacement glass and send a tech out to install it at my expense. I asked to speak to a manager at this point and was eventually sent to a problem resolution specialist who basically told me the same thing. It was obvious they were following a script, and were only there to deflect any sort of complaint and simply offer the bare minimum. In fact when I told them that it was lucky that no one had their face near the glass and that there would have been a totally different conversation of myself or one of my family members such as my granddaughter had the gla