Product
Samsung RF23R6201SR
Category
Kitchen Appliance
Report number
20210615-BE890-2147363510
Ownership age
About 21 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20210615-BE890-2147363510. Severity: Incident, No Injury. Product: Samsung RF23R6201SR (Samsung 22.6 cu ft Counter-Depth French Door Refrigerator with Twin Cooling Plus Model # RF23R6201SR. It is stainless steel. The dimensions are 35.75 in. (W), 31 in. (D), and 70 in. (H). Model RF23R6201SR). Incident: This is regarding our Samsung Counter Depth French Door Refrigerator (Model # RF23R6201SR). We bought it in 2019 (1 year and 9 months ago) at Costco. This morning, it made a loud screech and pop, then white smoke came out around the edge of the dispenser, and the bottom of the door (beneath the water/ice dispenser) is slightly bulging out. The smell of smoke permeated our entire house. We spent a few hours on the phone with Costco, Samsung, and Samsung's repair service, Service Quick. They were not going to come out for three days, just to look at it. When I said I felt unsafe keeping it plugged in, due to a possible fire risk, but that I had no other refrigerator to keep my toddler's milk and food cold and safe, they had no response. It is only when I posted all of this on Samsung's [REDACTED] page, that they arranged for a repairman to come look at it tomorrow. I am anticipating that they will want to replace the door, which will take time to order. I hope this will be truly safe.
Official report number: 20210615-BE890-2147363510. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.