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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP ENVY

Category

Home & Garden

Report number

20210620-02094-2147363399

Ownership age

About 36 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20210620-02094-2147363399. Severity: Incident, No Injury. Matched catalog product: HP ENVY. Source model text: HP ENVY x360 - 15t-aq200 CTO,. Incident: I have a HP ENVY x360 - 15t-aq200, Serial Number 8CG8226CSY, and Product Number 2GJ37AV, and HP utility says that this is not covered for Battery Swelling recall, however my battery has bulged and swollen at few places and I have to replace my battery, appreciate any help getting this covered under warranty for swelling.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210620-02094-2147363399. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.