afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF4287HARS

Category

Kitchen Appliance

Report number

20210621-5BFC7-2147363373

Ownership age

About 115 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20210621-5BFC7-2147363373. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Samsung RF4287HARS. Source model text: Model # RF4287HARS/XAA. Incident: Purchased Samsung Electronics Refrigerator model number RF4287HARS and it freezes up, ice maker stops working, makes a loud noise while running, won't maintain safe temperatures for food storage, leaks water from underneath, has thick ice build-up under freezer drawer and the display has shorted out and stopped working. This unit is defective and a health and safety hazard. This began in December 2011 and is continuing to be a problem currently. I have repaired and replaced multiple parts and have since learned it was a known defective product by Samsung Electronics.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20210621-5BFC7-2147363373. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.