SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210629-C9102-2147363222. Severity: Incident, No Injury. Product: Microsoft Surface Pro 4 Surface Pro 4 (Microsoft Surface Pro 4 512GB, 16MB RAM, intel core i7 purchased in january 2018 Product ID: 00330-62899-68046-AAOEM Device ID: 4F294BBD-CC3A-4336-BF92-A9CD1C449269 Processor: Intel(R) Core(TM) i7-6650U CPU @ 2.20GHz 2.21 GHz Device Name: DESKTOP-UOEO1GJ). Incident: I have a Microsoft Surface Pro 4 tablet/labtop 2 in 1. It is intel I-Core 7, 16 RAM, 512 GB memory. It was purchased January 15, 2018. For a long while back I noticed that sometimes it would not start-up and I had to connect it to different wall outlets until it started, or wait a while. I never thought much of this until I have started researching issues once other things started happening. Sometime in 2020 my screen had color issues towards the bottom of the screen. It had like a purple bar. I thought maybe it had received a hit or something although, because of the pandemic, it never left my dinner table where I was working. Early in 2021 (or late 2020) the screen popped up in a corner and within a few months all the bottom half of the screen is bulged out or popped out. I have felt the computer very hot on occasions and it has even shut down immediately. After that, I realized by looking over the side of the screen that the battery was inflated or bulged up. I just researched this and found many customers with the same issues and at least 2 that caught fire. Since my computer has become very hot and shutdown a couple of times, I am sure it is possible that it can catch fire which is definitely a safety hazard.