SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210706-93260-3376269. Severity: Injury, Level of care not known. Product: Toyuugo 8 in 1 Air Quality Auto Sensor True Air HEPA Filter (Air Purifier). Incident: The consumer indicates that her and her children were in the room when she heard the air purifier was making noises and was also sparking. The consumer immediately moved her children to a different room, and when she came back, the unit was engulfed in flames. The consumer quickly grabbed a blanket, wrapped the air purifier in it, ran outside her home, and threw the unit in a metal dumpster. The consumer notes that there were damages to her family�s clothes and shoes, as well as a blanket; everything totaling over five thousand dollars. The consumer contacted the Manufacturer and explained the situation; the representative she spoke to informed her that they would remove the product from the website, refund her the price of the unit, and reimburse her for the damages incurred however none of these things have happened. We were refunded not compensated. The consumer indicates that the air purifier was only used twelve to fifteen hours prior to the incident. Been promised by Amazon for 6 months that we would receive compensation for damages. Amazon removed all Toyuugo products on July 14th 202 6 months after the fire.