SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210719-B34AB-2147362775. Severity: Injury, Level of care not known. Product: T3 Micro 77550 (T3 Micro Curl ID 1.25" Digital Ceramic Curling Iron with Smart Touch Interface & Interactive HeatID Technology for Automatic Heat Setting Personalization - Shiny Smooth Curls that Last, White Model 77550 Model 883349002207). Incident: Product: T3 CURL ID (https://www.t3micro.com/product/curl-id-curling-iron) Issue Overview: This curling iron has capacitive touch buttons on the handle that turn it on/off and change the heating setting. There is a safety feature to prevent heating the curling iron prior to locking the screen from these touch inputs. That safety feature is inoperable allowing the device to be turned on accidentally and immediately begin applying heat to the device. Who was using the product: I was. How were the products used: curling hair. Injuries: cooked hair. Skin burns. How: devices safety features are not correctly functioning. Longer Description: The T3 CURL ID does not have physical buttons to turn it on/off but instead has capacitive touch buttons that react to any touch. These buttons can turn the device on or off as well as change the heat settings. They are placed on the front face of the handle of the curling iron - where myself and other users hold the device. The device allows you to lock the screen to disable these buttons from accepting input. According to the manual "Note: Screen must be locked to begin heat up". This is incorrect and the curling iron begins to immediately apply heat once turned on. The device does not indicate any way to lock the screen outside of the provided paper user manual. When I used this device without locking the screen it behaved exactly as you'd expect a curling iron to behave. It heated to the temperature selected and let me start curling my hair. The device includes two modes: It's Smart and Manual modes. I used the smart mode on it's low sett