SaferProducts incident

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20210722-543F9-2147361708. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: LG WT5101HV. Incident: I HAVE OWNED AN lf TOP L OAD WASHER FOR ALMOST 10 YEARS NOW. THE LOAD BALANCER HAS NEVER WORKED RIGHT, I JUST CHALKED IT UP DUE TO THE LOADS I PUT IN TO WASH, SO FOR YEARS I HAVE LIMITED THE SIZE OF MY LOADS AND WASHING MORE LOADS TO TRY TO MINIMIZE THE VIOLENT SHAKING OF THE MACHINE FROM THE DRUMHITTING THE SIDES OF THEMACHINE AND MARRING MY [REDACTED]. THIS IS AN LG MODEL NUMBER WT5101HV. I RECENTLY FOUND OUT THERE WAS A RECALL ON THIS MACHINE FOR EXACTLY WHAT THE ISSUE HAS BEEN ALL THESE YEARS, THE "TRUE BALANCE" FUNCTION WAS DEFECTIVE AND LG RECALLED THE MACHINE. I HAVE BEEN IN CONTACT WITH LG OVER THE PAST 3 WEEKS AND TODAY THEY HAVE SAID THAT SINCE THE PART THAT MY MACHINE REQUIRES IS NOT MADE ANYMORE, THEY WILL NOT REPLACE NOR BE ABLE TO REPAIR MY MACHINE AS IT HAS BEEN 10 YEARS AND IT IS NOT UNDER WARRANTY. I REMINDED THEM THAT THIS WAS A RECALL, NOT A REGULAR SERVICE CALL. THEY UNDERSTOOD AND THEY OFFERED A 10% OFF REBATE IF I PURCHASED A NEW WASHER. NO THANK YOU! THEY SHOULD REPLACE THIS WASHER. THE DAMAGE THIS WASHER HAS CAUSED IS [REDACTED] MARRING AND DENTS, THE WASHER STARTED LEAKING WATER FROM THE BOTTOM OF THE UNIT AS A RESULT OF ALL THE SHAKING, SO IT DAMAGED MY WOOD FLOORS.