SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210727-1EF7C-3396279. Severity: Incident, No Injury. Product: General Electric JGRP20SEN2SS (General Electric Wall oven). Incident: Within the first year of purchase, the oven made a loud boom sound, when it was turned on. The consumer called the manufacturer and they sent out a technician. The consumer experienced this issue numerous times. A manufacturer�s technician has been out to his home 5 or more times for the issue, but could never duplicate the boom sound when they were there. On one occasion, the consumer smelled gas in the home and called the gas company. A technician from the gas company, came out and also smelled gas. He shut down the oven and the consumer had to schedule a manufacturer�s service visit. The mfr�s technician came out and had to replace a long tube that emitted gas (not the igniter). The oven worked fine for almost a year, but then the problem recently returned. 7/19 � 7/23 (2021): A few days ago, the consumer heard a boom, when the oven was turned on, but it was not as loud as with previous incidents. The consumer contacted the mfr�s technician, but he could not find an issue. 7/26/2021: The consumer�s wife turned on the oven and there was a very loud boom. She immediately turned it off. The consumer said that the manufacturer was not willing to replace the oven. 2020: Over a year ago, the consumer allowed the insurance on the oven to lapse. He contacted the manufacturer and they charged him $247.00 for a service technician to visit him. He had to pay $211 to renew his service contact for the 2021 � 2022 year. However, this is a fire safety issue to the consumer and his family and could be at risk of a house fire. Therefore, these fees are excessive and the safety issue has